Need help with Dew?
We're here to help. Reach out anytime and we'll get back to you within 24-48 hours.
You can also share feedback directly in the app via Profile > “What could we improve?”
Common questions
My scan didn't identify the right product
AI identification improves over time. Try scanning again with a clearer photo of the product label — make sure the product name and brand are visible. If it still doesn't work, let us know and we'll look into it.
How do I reset my skin profile?
Email us at bryan@foundingllama.com and let us know you'd like to reset your profile. We'll clear your assessment data so you can start fresh.
How do I delete my data?
Email us at bryan@foundingllama.com and request data deletion. We'll remove all your assessment data, scan history, check-in records, and profile information from our servers within 30 days.
Is Dew available on Android?
Dew is currently available for iOS only. We're exploring Android support for the future.
About Dew
Dew — Skincare, personalized to you
Health & Fitness
Requires iOS 16.0 or later